Privacy Policy

1. Introduction

Mocko.ai (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform, website, and services (collectively, the “Service”).
By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide:

• Name, email address, and account details when you sign up.

• Payment information (processed securely by our payment provider; we do not store full credit card numbers).

• Any responses, text entries, or other data you submit while using the mock exams or other features.

b. Information Collected Automatically:

• Device information (browser type, operating system, IP address).

• Usage data such as pages visited, time spent, and features used.

• Cookies or similar technologies for functionality and analytics.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Service.

• Personalize your learning experience and track your progress.

• Communicate with you regarding account updates, service notices, and support.

• Process payments for subscription or other purchases.

• Ensure security, detect fraud, and enforce our Terms of Service.

4. Sharing of Information

We do not sell or rent your personal information.
We may share your information only in the following cases:

• Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., payment processors, hosting providers).

• Legal Compliance: If required by law, court order, or to respond to lawful requests by authorities.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, provided appropriate privacy protections are maintained.

5. Data Retention

We keep your personal information only as long as necessary to provide the Service and fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Security

We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of storage or transmission is completely secure.

7. Your Choices

• You may update or delete your account information at any time by contacting us.

• You may opt out of non-essential emails by using the unsubscribe option in those communications.

• You can disable cookies in your browser settings, though some features of the Service may not work as intended.

8. International Users

If you access the Service from outside Canada, your information may be transferred to and stored in Canada or other countries where our service providers operate. By using the Service, you consent to such transfers.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we learn that we have done so, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes take effect means you accept the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:
privacy@mocko.ai