Privacy Policy for Mocko.ai

Last Updated: March 2025

Mocko.ai ("Mocko," "we," "us," or "our") operates an AI-powered language learning platform that provides realistic mock examinations and automated feedback to help users prepare for language proficiency tests such as the TEF (Test d'Évaluation de Français) and TCF (Test de Connaissance du Français).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the Mocko.ai website, applications, and related services (collectively, the "Service").

This policy is designed to comply with applicable privacy laws including:

General Data Protection Regulation (GDPR) – EU/EEA
UK GDPR
Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)

By using the Service, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Data Controller

For the purposes of the General Data Protection Regulation (GDPR), the data controller responsible for your personal data is:

Mocko.ai
Coquitlam, British Columbia, Canada
Email: [email protected]

If Mocko.ai appoints a GDPR representative in the European Economic Area, this information will be added here.

2. Personal Data We Collect

We collect information that you provide directly, information generated through your use of the Service, and certain technical information automatically collected.

2.1 Account Information

When you register for an account, we may collect:

Name
Email address
Account login credentials
Language preferences
Country of residence

2.2 Exam and Learning Data

To deliver our exam preparation services, we collect information related to your activity on the platform, including:

Answers to mock exams
Written responses submitted for evaluation
Spoken responses recorded during speaking exercises
Scores and feedback generated by the system
Progress metrics and performance history
Time spent on specific sections of the platform

2.3 Audio and Speech Data

If you use speaking practice features, the Service may process audio recordings of your responses to:

Evaluate pronunciation and fluency
Provide AI-generated feedback
Improve the accuracy and reliability of our evaluation systems

Audio data may be stored temporarily for processing and quality improvement purposes.

2.4 Payment Information

Payments are processed by third-party payment processors such as Stripe. Mocko.ai does not store full credit card numbers. Payment processors may collect:

Billing address
Payment card information
Transaction data

These providers process payment information according to their own privacy policies.

2.5 Usage and Device Information

We automatically collect certain technical data when you use the Service, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring URLs
Error logs and diagnostic data

2.6 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain login sessions
Store user preferences
Analyze usage of the platform
Improve system performance

Some cookies may be placed by third-party analytics providers. Users in the EU/EEA are provided with a cookie consent mechanism where required.

3. Legal Basis for Processing Personal Data

Under GDPR, we process personal data only where we have a lawful basis. Our primary legal bases include:

Contract Performance — Processing necessary to provide the Service you requested, including creating and managing accounts, delivering mock exams, and generating performance feedback.

Legitimate Interests — Processing necessary for our legitimate interests, such as improving platform functionality, maintaining system security, preventing fraud and abuse, and analyzing usage patterns. We ensure that such interests do not override your fundamental rights.

Consent — We rely on consent where required, such as for marketing communications, optional analytics cookies, and certain AI model improvement activities. Users may withdraw consent at any time.

Legal Obligations — We may process data when required to comply with legal or regulatory obligations.

4. How We Use Personal Data

We use personal data to:

Provide and maintain the Service
Deliver mock language exams and evaluations
Track learning progress and performance
Improve AI feedback systems
Process payments and subscriptions
Communicate with users regarding accounts or support
Send optional updates or promotional communications
Maintain platform security and prevent fraud
Comply with legal obligations

5. Automated Processing and AI Evaluation

Mocko.ai uses automated systems and AI models to evaluate user responses and generate feedback. These systems analyze submitted answers, including written and spoken responses, to provide learning insights.

These automated evaluations:

Are intended for educational purposes
Do not produce legally binding decisions
Are used only to assist learning and exam preparation

Users may contact us if they wish to request human review of certain evaluations where feasible.

6. Data Sharing and Disclosure

We do not sell personal data. We may share information in the following circumstances.

6.1 Service Providers

We work with trusted third-party service providers that assist with operating the platform, including:

Cloud infrastructure providers
Payment processors (e.g., Stripe)
Analytics providers
Customer support tools
AI infrastructure providers

These providers process data under contractual obligations and only as necessary to provide their services.

6.2 Legal Compliance

We may disclose personal data if required to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect our rights, property, or users

6.3 Business Transfers

If Mocko.ai is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. Users will be notified of any significant change affecting their personal data.

7. International Data Transfers

Mocko.ai is based in Canada, and personal data may be processed in Canada or other jurisdictions where our service providers operate.

When transferring data outside the European Economic Area (EEA), we implement appropriate safeguards such as:

Standard Contractual Clauses (SCCs) approved by the European Commission
Contracts ensuring adequate data protection standards

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Retention periods may include:

Account data: retained while your account is active
Learning and exam data: retained to maintain progress history
Payment records: retained for financial and legal compliance

Users may request deletion of their account and personal data.

9. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

Encrypted communications (HTTPS)
Secure authentication mechanisms
Role-based access controls
Infrastructure monitoring
Secure cloud hosting environments

Despite these safeguards, no internet-based service can guarantee absolute security.

10. Your Data Protection Rights

Depending on your location, you may have rights under applicable data protection laws.

Under GDPR, you may have the right to:

Access your personal data (Article 15)
Rectify inaccurate data (Article 16)
Erase your data ("Right to be Forgotten") (Article 17)
Restrict processing (Article 18)
Data portability (Article 20)
Object to processing (Article 21)
Withdraw consent at any time

To exercise these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

11. Children's Privacy

Our Service is intended primarily for teenagers and adults preparing for language exams. We do not knowingly collect personal data from children under 13 years of age without parental consent. If we learn that we have collected such data without proper consent, we will take steps to delete it.

12. Third-Party Services

The Service may integrate with or link to third-party services. These services operate independently and have their own privacy policies. We encourage users to review those policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make significant changes, we will update the Last Updated date and may notify users via the platform or email. Continued use of the Service after changes constitutes acceptance of the updated policy.

14. Complaints

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.

A list of supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

15. Contact Information

If you have any questions about this Privacy Policy or the handling of your personal data, please contact:

Mocko.ai
Coquitlam, British Columbia, Canada
Email: [email protected]