MockoTCF Expression orale Tâche 2 is a role-play that lasts about 4 minutes. The examiner plays a specific role (a neighbour, a colleague, a shop assistant) and you interact with them to solve an everyday problem or reach an agreement. The task tests your ability to ask questions, respond naturally, and keep the conversation going. Knowing how to open the exchange, handle unexpected replies, and close politely makes the difference between a short flat exchange and a lively one.
What you’ll learn
- Open the role-play naturally and establish the situation quickly
- Ask clear questions to get the information you need
- React to what the examiner says instead of following a rigid script
- Use polite and direct phrases to negotiate, suggest, or refuse
- Close the exchange without leaving the topic unfinished
What the task asks you to do
You receive a card describing a situation and your role. You have two or three minutes to prepare. Then the examiner takes on a complementary role and you interact as if the situation were real. Common scenarios include: reporting a problem to a landlord, planning a weekend outing with a friend, discussing a return or exchange at a shop, or negotiating a schedule with a colleague.
Typical scenario types
- Problem report: « Vous avez un problème dans votre appartement. Contactez votre propriétaire. »
- Joint planning: « Vous et un ami devez organiser une sortie. Discutez des options. »
- Request or complaint: « Vous n'êtes pas satisfait d'un achat. Allez voir le vendeur. »
- Schedule negotiation: « Vous devez décaler une réunion avec un collègue. Proposez une autre date. »
How to open the interaction
The first few seconds set the tone. You need to greet, name the situation, and ask your first question in one smooth sequence. Do not pause to explain what you are doing.
« Bonjour, c'est (votre prénom). Je vous appelle parce que le chauffage dans mon appartement ne marche plus depuis hier soir. Est-ce que vous pourriez envoyer quelqu'un pour le réparer ? »
"Hello, it's (your name). I'm calling because the heating in my flat has not been working since last night. Could you send someone to fix it?"
Notice the structure: identify yourself, state the problem, make a request. Three moves in two sentences. That is all you need to launch the exchange.
Asking questions and keeping the exchange going
In a real interaction, you react to what the other person says. If the examiner gives you new information, pick it up and respond to it. Do not stick to a memorised list of questions. The task is marked partly on how natural the exchange sounds.
- Asking for clarification: « Pouvez-vous préciser ? », « Qu'est-ce que vous voulez dire par là ? »
- Asking follow-up questions: « Et dans ce cas, que se passe-t-il ? », « Il y a d'autres options ? »
- Showing you understood: « D'accord, je comprends. », « Je vois, donc… »
- Buying time naturally: « Laissez-moi réfléchir un instant… », « C'est-à-dire… »
« Ah, vendredi c'est dans trois jours. C'est un peu long parce qu'il fait vraiment froid. Est-ce qu'il serait possible d'avoir quelqu'un plus tôt, peut-être demain matin ? »
"Oh, Friday is three days away. That is quite a long time because it is really cold. Would it be possible to have someone earlier, perhaps tomorrow morning?"
Phrases for negotiating and persuading
Many Tâche 2 scenarios ask you to reach an agreement or propose a solution. Use these frames to suggest, soften a refusal, or push gently for what you want.
- Making a suggestion: « Et si on… ? », « On pourrait peut-être… », « Je propose de… »
- Showing flexibility: « Je peux m'adapter si vous préférez… »
- Polite insistence: « C'est important pour moi parce que… », « Si c'est possible, je préférerais… »
- Accepting a compromise: « D'accord, dans ce cas, je suis prêt(e) à… »
- Declining politely: « Malheureusement, ça ne me convient pas car… »
Mistakes that flatten the interaction
- Giving up too quickly when the examiner says no. Push back once or twice before accepting.
- Using only short answers (« Oui », « Non », « D'accord »). Develop each response.
- Forgetting your role. If you are the customer with a complaint, stay in that role throughout.
- Not reacting to what the examiner just said. Listen and use their words in your reply.
How to close the exchange
When the examiner signals the end or when you have reached the goal of the scenario, close politely. A clean ending shows you can manage a complete interaction, not just start one.
« Très bien, c'est parfait. Donc on se retrouve samedi à 14h devant le cinéma. Merci beaucoup, à samedi ! »
"Very good, that's perfect. So we meet on Saturday at 2 pm in front of the cinema. Thank you very much, see you Saturday!"
How to practise this
Practice routine for Tâche 2
- Write five scenario cards yourself (a problem, a plan, a complaint, a negotiation, a request) and practise opening each one.
- Ask a friend or language partner to play the other role and give you unexpected answers so you have to react.
- Record the exchange and check: did you ask at least three questions? Did you react to what the other person said?
- Practise the closing of an exchange. End every session by saying the agreed result clearly.
Key takeaways
- Open in three moves: identify yourself, state the situation, make a request or ask a question.
- React to what the examiner says. Do not stick to a fixed script.
- Push back politely when the examiner refuses your request. That shows real interaction.
- Use connectors and follow-up questions to show you are engaged in a genuine exchange.
- Close the interaction by summarising the agreement or outcome.
